For Better Front Office and Back Office Interaction A video channel in a contact center should be used f...
For Better Front Office and Back Office Interaction Contact center software and principles are widely us...
IVR is the key to increased contact center efficiency and customer satisfaction IVR stands for "interact...
Contact Center Software SoftBCom Contact Center
Why SoftBCom Contact Center? Freedom of configuration and implementation
A scalable solution for processing requests of any complexity in real time and for process automation Ti...
About the company Artificial Intelligence in communication and customer servicing is a set of methods an...
About the company Schmitz Cargobull is the market leading manufacturer of truck trailers in Europe. The ...
Live video channel for visual customer experience 01 Don’t use up system’s capacity Video requires a lot...
Imagine that your contact center is able to outsource more complex processes with a high service level: ...
