Schmitz Cargobull is the market leading manufacturer of truck trailers in Europe. The company employs over 6,000 people and has production facilities and representatives in Germany and other countries.
In addition to the common general cargo trailers, the company also produces transport refrigeration machines, tippers, container chassis, swap systems and a range of other systems for transporting a wide variety of goods. As the undisputed leader in the industry, the company places great emphasis on innovations, such as intelligent vehicle dispatching, automatic technical condition monitoring and other new developments that improve the efficiency and safety of transport systems. These solutions, together with the control of CO2 emissions, also help to reduce the environmental impact of transportation.
Schmitz Cargobull's previous distribution system had a number of efficiency limitations, which could not be resolved by individual improvements. These limitations included, for example, the client's desktop implementation, cumbersome administration, low reliability, lack of flexibility, a variety of different phone providers for different countries, a lack of end-to-end representation of customers across multiple campaigns, and many other issues. In addition, analyzing the performance of each business unit was complicated by the difficulty of transferring the information to an external analysis system.
Implementation of a new centralized sales system with qualified sales agents, and in doing so:
All the positive features of the previous system should be retained.
Thanks to the flexible configuration options and the open adaptability of the system, all important characteristics of the legacy system could be adopted, including the structure of the agent workstation and the most important visual components. This allowed for an almost seamless transition to the new system. Other features of the deployed system:
All of the client's requirements were met promptly and in full.
The changeover to the new system was carried out instantaneously and without interrupting the client's workflows. In the process, all data collected in the previous system was automatically and completely transferred to the new system, which allowed for a seamless transition, not only in terms of operations, but also in terms of data.
The interaction processes with external systems have been fully automated and run through the usual interfaces of the system.
The system has already been in use for over a year and has proven its reliability, flexibility and continuous expandability during this time.
SoftBCom's professionals take care of the technical support, including the functional enhancements. The basic configuration for the "out-of-the-box" operation of the system is performed by the ordering party's specialists with the advice of SoftBCom.
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