Workforce management system in cloud

For forecasting, planning and personnel management

Our WFM systems enable simple and convenient scheduling for large teams with different skills, e.g. in contact centers and retail. More about WFM systems.

Preconfigured professional WFM solution for contact centers

01

Quick start

Simply adopt, rename and use 10 preconfigured sample users with ready-made schedules

Seamless transition, easy onboarding, intuitive operation, no time wasted

1 hour of training and you are ready to create schedules yourself

02

No more manual work!

Stop working in different spreadsheets and save yourself several days of work every week!

Help with the conversion of your existing schedule

03

All necessary functions immediately available:

• Automated skill-based shift planning
• Skill-based workload planning
• Personal area of the agent
• Mobile app
• Standard reports
• Highly configurable

04

No investment required

Free for 6 months!

No advance payments

The aim of the SoftBCom WFM Cloud is a fast system implementation without costs for IT infrastructure, support and separate employees. The SoftBCom WFM Cloud is subscribed to, quickly set up and ready for use within a few days. A PC with Internet access is all that is required for full operation.

15-20 minutes

to the start and demo training

0 Euro

costs for the implementation of the system

since 2016

experience with WFM cloud solutions

less than 1 hour

waiting for support

Advantages of the SoftBCom WFM Cloud:

Fast start

A WFM solution in the cloud is faster than a similar on-premise solution, where successful installation and configuration can take several months. In the case of a cloud solution, the infrastructure is already set up. With your login details, you are ready to go.

Access from anywhere and at any time

All you need to get started is a web browser. Set up the functions and access for each user and work from anywhere.

Simple and intuitive operation

Creating a new account, downloading data and configuring the system can be done in the cloud within a few days. Minimal training at startup.

No IT infrastructure to install and maintain

No upfront investment or investment costs are required for the WFM solution in the cloud. You pay a monthly fee that already includes maintenance, support and automatic updates.

Performance and scalability

The size and tasks of a company can change over time. With WFM's cloud solution, you can scale the system functions for your current tasks.

Extensive integration options

The cloud solution can be integrated into a variety of CRM, ERP, e-queue and other systems.

When does the cloud version make sense for you?

Do you operate contact centers and customer service centers with 30 or more employees?

Do your staff work in retail, back office, warehouse?

Do you need support for remote employees?

Do you write your roster and forecasts in Excel and create your reports manually?

Do you want to test new functions without any upfront investment?

Would you like to try out the same enterprise solution as a SaaS model?

Functions of the SoftBCom WFM Cloud

01.

Recording of statistics and capacity utilization forecasts, taking into account data from various systems

02.

Scheduling based on forecasts, calculation of optimal staffing requirements taking into account skills, qualifications, preferences and the required service level

03.

Management of the duty roster via a personal area or mobile app

04.

Control of discipline and utilization of agents

05.

Punctuality reports and time sheets for accounting

06.

Shift swaps via the personal area with flexible setting options for the swap rules by the line manager

07.

A mobile app for managing duty rosters and recording employee preferences

08.

Notification of certain events and any changes to the duty roster

FTE, forecast + plan

Forecast + fact

Duty roster on this day

Agent area

Choose your subscription

WFM Start

The ideal choice for beginners
Free of charge for 6 months
Without limiting the number of users

• Utilization forecasts
• with a limited number of communication channels/skills
• Automatic planning
• with a limited number of communication channels/skills
• Standard operating procedures
• Personal agent area
• Mobile app
• Standard reports
• Knowledge Base
• Chat support during working hours (8x5)

WFM Light

199 Eur per month
10 users included
Subsequent users: 7 Eur per month

• Utilization forecasts
• Automatic planning
• Standard operating procedures
• Personal agent area
• Mobile app
• Standard reports
• Knowledge Base
• Chat support during working hours (8x5)

WFM Advanced

399 Euro pro Monat
25 Benutzer eingeschlossen
Nachfolgende Benutzer: 15 Eur pro Monat
Installationspaket: 4 000 Eur
All functions of WFM Light

• + Integration of historical statistics as standard
• + Standard integration of online status
• + Consideration of preferences when designing the duty roster
• + Online monitoring of agents
• + Access to advanced system settings
• + Priority chat support during working hours (12x7)

How does it work?

1.

You choose a package

2.

You fill out the contact form and accept the terms and conditions

3.

We will send a confirmation to your work email

4.

15-minute introduction (via telephone/chat)

5.

You will receive a user name and password